Electro Service Appliance Repair Terms and Conditions
View Electro Service terms for appliance repair visits, same-day booking availability, upfront quotes, the call-out fee and six-month workmanship guarantee.
Appointment requests
A booking request does not override service-area limits or technician availability. Our team may contact you to confirm the address, appliance details and visit window before the appointment is finalised.
When the call-out fee applies
The call-out fee is R600. It is charged only when you choose not to proceed with the repair or the appliance cannot be repaired. The fee is waived when you approve the repair quotation. Any different arrangement specifically confirmed for your booking takes precedence.
Approval of repair work
After inspecting the appliance, the technician explains the proposed repair and its quotation. The customer must approve the work and amount before the repair begins.
Six-month repair workmanship cover
Completed Electro Service repairs include a six-month workmanship guarantee on the original repaired fault. Separate manufacturer or supplier conditions may apply to parts. New or unrelated faults, misuse, external electrical or plumbing failures, damage or subsequent work performed by others are not treated as the same workmanship issue.
Safe access to the appliance
The property and appliance must be reasonably accessible and safe for the technician to work on. A visit or repair may be declined or stopped if conditions are unsafe or the requested work is beyond the services offered.
Online guidance versus a confirmed diagnosis
Information shown on the website or provided by the online Service Advisor is preliminary. The confirmed findings and quotation from the technician’s inspection at your home determine the actual repair work and price.
Contact
Questions about these terms can be sent to office@electroservice.co.za or raised by calling 087 250 2757.