Service Terms
Terms for Electro Service bookings, on-site diagnosis, quotations, call-out fees, workmanship guarantee and website use.
Bookings and appointments
Online or telephone booking requests are subject to service-area coverage and technician availability. A technician may call to confirm the appointment window and job details before travelling.
Call-out and diagnosis
The R500 call-out and diagnosis fee applies if the repair does not proceed or the appliance cannot be repaired. If you accept the quoted repair, the call-out fee is waived and you pay the agreed repair price. Any different arrangement confirmed for a specific job takes precedence.
Repair quotations
The technician diagnoses the appliance on site and confirms the repair price before work begins. No repair work should proceed without customer approval of the quoted work and price.
Workmanship guarantee
Electro Service provides a six-month workmanship guarantee on completed repairs. It applies to the same repaired fault and workmanship. Manufacturer or supplier warranties on replacement parts may have separate terms. Damage, unrelated faults, misuse, external electrical or plumbing problems, and work altered by another party are not treated as the same workmanship fault.
Access and safety
The customer is responsible for providing safe and reasonable access to the appliance and service location. A technician may stop or decline work where conditions are unsafe or the requested work falls outside the service offered.
Website information
Website fault guidance and automated assistant responses are preliminary information, not a final diagnosis or binding repair quotation. The on-site diagnosis and confirmed quotation govern the repair.
Contact
Questions about these terms can be sent to ssqrepairhelp@gmail.com or raised by calling 087 250 2757.