Privacy Policy
How Electro Service handles website, booking and service information, including contact details, analytics and service communications.
Information we collect
When you contact Electro Service, use the service advisor, request a repair or make a booking, we may collect the information needed to respond and deliver the service. This can include your name, telephone number, email address, suburb or service address, appliance details, fault description and booking information.
How we use information
We use this information to answer enquiries, arrange and manage repair visits, communicate about a job, keep service records, improve the website and measure website performance. We do not publish customer contact or address details through the public website.
Service providers and operational systems
We may use service providers for hosting, communications, analytics, artificial-intelligence assistance, booking operations and technician notifications. Information is shared only as required to operate those functions and provide the requested service.
Cookies and analytics
The website may use essential storage and analytics or advertising measurement tools where configured. These tools help us understand website use and measure enquiries or bookings. Browser controls can be used to restrict non-essential cookies.
Retention and security
We keep operational information for as long as reasonably required for service delivery, accounting, dispute handling, guarantee administration and legal obligations. Reasonable technical and organisational safeguards are used to protect information from unauthorised access or disclosure.
Your privacy rights
You may ask what personal information we hold about you, request a correction, or raise a privacy concern. South African privacy rights are governed by the Protection of Personal Information Act (POPIA) and other applicable law.
Contact
Privacy requests can be sent to ssqrepairhelp@gmail.com or made by calling 087 250 2757.