Electro Service Privacy Policy and Customer Information
Read how Electro Service processes customer details, service addresses and appliance repair bookings in South Africa, and how to make a privacy request.
Details you provide to Electro Service
Enquiries, online bookings and conversations with the Service Advisor may include contact details and information about the appliance needing attention. Depending on the service you request, this can include your name, telephone number, email address, suburb, property address, appliance model, reported fault and appointment details.
Why this information is needed
Contact and appliance information allows our team to respond, arrange and manage technician visits, provide job updates, maintain service records and improve website performance. Customer telephone numbers and service addresses are not displayed publicly on the website.
Systems used to provide the service
To operate bookings and customer support we may rely on external providers for hosting, communications, website measurement, AI assistance, job management and technician notifications. Information is supplied to these providers only to the extent necessary for those services.
Website storage and measurement
Essential browser storage supports website operation. Analytics and advertising measurement services may also be used where configured to understand visits, enquiries and completed bookings. Your browser settings may allow you to limit non-essential cookies.
How long records are kept
Booking and repair information is retained only as long as reasonably necessary for providing the service, keeping accounts, resolving complaints or disputes, administering guarantees and meeting legal requirements. We use reasonable organisational and technical measures to limit unauthorised access.
Accessing or correcting your details
Customers may request information about personal details held by Electro Service, ask for corrections or raise concerns about their handling. These requests are considered under South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws.
Contact
Privacy requests can be sent to office@electroservice.co.za or made by calling 087 250 2757.